A simple way to create a help desk in Kartra
Kartra has the ability to build helpdesk. Now, in most cases, you’d have to spin extra for that but in Kartra, you could do it right there. In this video, I’m gonna show you a simple way to build a helpdesk in Kartra and help you build better communication with your prospects and get more sales.
1:30 – ✅What is a helpdesk? A way for your prospects or customers to get in touch with you.
✅Some of the paid helpdesk
2:17 – Freshdesk
2:46 – Happyfox
3:04 – Vivantio
3:34 – ManageEngine
In this video, I will teach you how to:
✅Set-up your Helpdesk and create the look and feel of it
✅Publish your Helpdesk
✅Set-up all icons
✅Responding to tickets
✅Adding tags to your customers
✅Research customer profile within Helpdesk
6:12 – Setting-up your Helpdesk and creating the look and feel of it
9:28 – When creating a Helpdesk, you can let your customers select from a variety of topics
9:40 – Two different ways to segment your helpdesk
✅Departments, which are selected from a dropdown when someone creates a new ticket
✅Products & Categories in the WIki setup process You have plenty of options for directing your support customers to the right topic.
Each department is added automatically so that your customers can choose from the department they want their ticket to go to. When customers go to submit a ticket, it’s gonna take them to the frequently asked questions section first and in doing so they may actually get their question answered before they submit the ticket.
This could save you a lot of time from going back and forth with a customer and they get their questions answered instantly. This is a great way to keep your support tickets sorted and also to make sure that a customer’s message gets to the right people who are most qualified to help them. There’s certainly a lot of other good ones out there the only disadvantage is of course that you got to pay extra for these things.
If you have any questions about Helpdesk or what we did in this video and the process we went through, feel free to put your comments below. Are you using a help desk now? How do you actually handle your customer interactions right now? Put your comments below, I’d love to hear that.
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